Acceptance of Terms and Conditions while using the website

Your access and use of are subject to these terms and conditions. By using the website, you are thereby accepting the terms, conditions and disclaimers limited in this notice. If you do not accept these terms and conditions you must discontinue using this website.

Credit Card/Debit Card

We accept all major Credit/Debit Cards.

Change of Use reserves the right to:

  • Change or remove (temporarily or permanently) the website or any part of it without notice and you confirm that shall not be liable to you for any such change or removal
  • Change these Terms and Conditions at any time, and your continued use of the Website following any changes shall be deemed to be your acceptance of such change.

Link to Third-Party Websites Website may include links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites.

Copy Right

All copyright, trademarks and all other intellectual property rights in the Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to or otherwise used by as permitted by law.

In accessing the Website you agree that you will access the content solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only.


All trademarks, service marks and trade names of Slack Jack used in the site are trademarks or registered trademarks of Slack Jack.

Warranty Disclaimer

This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether expressed or implied. To the fullest extent permissible pursuant to the applicable law, Slack Jack disclaims all warranties of merchantability and fitness for a particular purpose and non infringement. Slack Jack does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available for free of viruses or other harmful components. Slack Jack does not make any warrantees or representations regarding the use of materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise.

Limitation of Liability

Slack Jack shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on site or the performance of the products, even if Slack Jack has been advised of any such damages.


If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.

Governing Law

These Terms and Conditions shall be governed and construed in accordance with the laws of India and you hereby submit to the exclusive jurisdiction of the Indian courts.

Returns Policy:

At Slack Jack, we pride ourselves in giving our customers the best-quality hammocks and swings at incredible prices! Our beautiful hammocks and Swings are sure to accentuate your living room, patio and lawn. If you do not like a product, we will be glad to accept it back within 7 days of delivery– unused and in its original packing. You can initiate a return by 3 ways:

  • Calling our customer care number: +91 xxxxxxxxxxx (OR) +91 xxxxxxxxx during weekdays at 10 AM – 5 PM
  • Simply go to ‘Returns’ tab on our website and write your return needs.
  • You can also write to us directly at

Condition for Returning a Product:

Products can be returned in case of damaged/defective goods. Refund will be provided only if replacement for the product is not available.

Notify us with the receipt of damaged/defective product within 24 hours of delivery.

(NOTE: Please provide video/photographic evidence of damage or item replacement while registering a complaint with Customer Service)

Please do not accept the package in case it is damaged or tampered with.

Product should be returned UNUSED with is original packing along with the tags, instruction manuals and invoice.

It is advisable to pack the return packet with strong and adequate packaging so the product does not get damaged while in transit.

Any product/item damaged post-delivery, shall not be accepted for returns.

Gift cards, personalised products, sale, clearance and promotional items are not eligible for a return or exchange.

Condition for Cancellation of an Order:

A product can be cancelled only within 24 hours of the order being placed or till its sent from the warehouse. In case you want to cancel a purchase immediately once you have paid for it, please contact our customer care at above mail id or phone numbers so that they process your returns.

Cancellations will not be accepted, once the order is shipped out. In case of any exception, at sole discretion of Slack Jack, two-way shipping charges will be borne by the customer.


For return of products, the refund will be processed within 7 working days of receipt of the product to provided goods are received in good condition.

Non-delivery of Package:

Incorrect Address: We suggest that you validate the given shipping address before confirming the same on our website. We do not take responsibility if the delivery address provided is incorrect. If a package is returned to us because the address is incorrect or outdated we will consider the order status as closed. Please carefully check to make sure that the address you have provided is valid.

Failed Delivery Attempts: Our shipment partner shall make three attempts to deliver your package and after these unsuccessful attempts we will consider the order status as closed.

Delivery of orders

Delivery to the provided address will be carried out between 10 AM to 7 PM, between Monday to Saturday. Excluding all public holidays.

Goods will need to be signed for upon delivery. If you cannot be there to sign for your delivery please suggest an alternative i.e. a family member, colleague, neighbour, etc. However, Slack Jack takes no responsibility for goods signed by an alternative person.

Shipping and handling rates may vary based on the location, product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and customers will be made aware of the rates before making final payments.

Products and Services For Personal Use

All the products and services viewed/described on the Slack Jack website, and any samples provided to you, are for personal use only. You may not monetize by selling or reselling any of the packaging or products or services, or samples that you receive from us. We reserve the right, with or without notice, to cancel or reduce the quantity of any products or services to be provided to you that we believe, in our sole discretion, may result in the violation of our Terms and Conditions.

Accuracy of Information

We attempt to be as accurate as possible while describing our products on the website. However, except to the extent implied by applicable law, we do not warrant that the product descriptions, colors, information or other content available on the website are accurate, complete, reliable, current, or error-free.

Privacy Policy

At Slack Jack, we are committed to protect your data. We understand your concern regarding your personal data and can assure you that any kind of information that you have shared with us will not be distributed indiscriminately. The following privacy policy will explain to you how and why we collect your data and the controls that you have regarding the same. It is to be noted that our privacy policy is not applicable to communication partaken offline. Only those activities undertaken and initiated on this website will have any role to play in terms of our privacy policy. By using our website, you automatically agree to our privacy policy.

What we do

Here, at Slack Jack, the purchases you make, activities you indulge in or any other interactions with the website, you can be rest assured that your information will not be misused or shared without your consent. We can guarantee that all the information that you agree to share with us will remain safe. However, our tie-ups with third-party websites are not governed by this policy alone. If you decide to use such websites where our products and/or services are available, you are liable to the privacy policy of those websites. To elaborate, only if you use our website, the terms laid down in this policy are applicable to you, activities that you engage in on other websites which include our brand do not apply here.

Data Collection

In order to do business with you (or) provide goods and/or services to you, we must have access to your data, to engage any such activities. The data that we may collect with your consent includes your name, date of birth, address, telephone or mobile numbers, email address and your payment information if needed. Only after you grant us permission to use this information, we can use it for purposes including the provision of information, product details/goods and services offered through our website for billing, order fulfilment and other related things.


You can visit the website without revealing any personally identifiable information. However, you have to log in to our website to make any purchases, which enables us to contact you by email or text messages on your mobile phone to inform you about our products or respond to your comments or queries in case you may have any. As part of the registration process, we collect and store your personal information that you may choose to provide us with, such as your name, email address and mobile phone number.

Credit Card, Debit Card and Banking Information

Slack Jack does not store Credit Card or Debit Card or banking information. Such information may be provided by you during the purchase transaction. However, this data is not provided to Slack Jack. It is directly transmitted through the payment gateway provider to the payment network or bank. No information provided during the transaction is saved or stored.

Email Marketing

We may use your email address to send you information about introduction of new products or services, or any other updates if need be. However, you have the right to ask us to stop using your personal information for marketing purposes. At any stage, you can opt-out of receiving any marketing communications from us. Just simply click on the ‘Unsubscribe’ link and it will be done. Furthermore, we may use your email address to send you details of products and/or services that you may like, on the basis of your previous activities on the website. We will do all of the above mentioned activities only if you have no objection to being contacted for such purposes.

Text Messages

If you have chosen to leave your mobile phone number with Slack Jack, you may receive text message/SMS alerts containing product and event information or promotions on your mobile phone. Please note that we will never send you any unsolicited text message on your mobile phone. Slack Jack does not charge any fee for you to receive any text message from us. However, your mobile service provider may charge you for sending and/or receiving text messages and air-time, as well as any other standard applicable rates charged by your mobile service provider.

Following are the ways in which your data can be used:

  • Account administration
  • Identification of website users
  • Demographic information
  • Sales data tracking
  • Verification and processing of financial transactions in relation to online payments
  • Auditing the data being downloaded from our website
  • Improving the layout and/or content of the pages of our website and customize them for our users


Slack Jack may also monitor who accesses our website from time to time and when. For instance, when you use our website, we will automatically be able to access your information like your IP address, your internet browser type, and the website through which you came to ours. By having access to such information, we will be able to assess and build a profile of our users for customization and future references.

Cookies and other technologies

A cookie is a small piece of data that is sent to our server from your web browser. The cookies that we collect contain the information on your usage pattern of our website. The purpose of cookies is to help us determine your preferences and habits on our website in order to help us update and improve your experience on our site. It would help us make our website as user-friendly as possible for you. Please know that the cookies we collect from you do not contain any personal information unless you agree to provide us with the said information. To know more about how to reject, accept, and delete your cookies on our website, please refer to our cookie policy.

Third Party Privacy Policies

Slack Jack’s Privacy Policy does not apply to external advertisers or other websites. Hence, we advise you to consult and refer to the respective Privacy Policies of these third-party ad servers for a more detailed explanation on it. It may include their practices and instructions about how to opt-out of certain options. You can also choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites, as per their privacy policies. We have no access or control over these websites’ cookies and their policies and are not liable for anything that may happen on such websites.

Disclosure of your personal data

Slack Jack will not disclose your personal data to any external agencies, except for the treatment of your order, its delivery, and any other reasons where we are required by law to do so, which includes situations where we believe that such action is necessary to prevent fraud or cyber-crime, and to protect the website, or the rights, property, and/or personal safety of any person. We are committed to protecting your privacy as much as possible. In our custody, we make sure that appropriate measures are taken to ensure that your information is safe.

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

  • The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
  • The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
  • The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
  • The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
  • The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

Children’s Information

We also understand and prioritize the protection of children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Slack Jack does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided any personal information on our website, we strongly encourage you to contact us immediately and we will carry out our best efforts to promptly remove such information from our records.

Updates to Our Privacy Policy

We reserve the right to revise this Privacy Policy from time to time. If we decide to change our Privacy Policy, we will post the revised policy here. We suggest that you periodically consult this Privacy Policy.